Booking Policy

When booking into Pretty Little Pooch, we assume you have read and agreed to all the following terms:

We require a £20 holding deposit for all new bookings. This will be deducted from the remaining balance when you pay for your service.

The price shown for the service is a starting price, this is the minimum it might be, factors that can increase the price include temperament of dog, excessively dirty dog, excessively matted fur.

At Pretty Little Pooch we understand that life sometimes gets in the way and that appointments can get forgotten, which is why we send you a text and email reminder of your appointment 48 hrs before you are due.

Appointments can be re-arranged or cancelled up to 24 hrs before your scheduled appointment without charge.

If you contact us with less than 24 hrs notice then a cancellation fee of £20 will apply.

If you are late for your appointment I'm sure you will appreciate that we cannot always manage the schedule in a way that means we can complete a groom as planned, we will always try to manage the schedule to allow us to finish a groom but in the event we can’t, you may need to book a short follow-up appointment to complete the groom and there will be an additional charge for this.

Matted Dogs

We know that no owner deliberately let's their dog become matted, but it does happen quite easily and it can be very difficult and time consuming to groom a dog with a matted coat. 

The most important thing to understand is that we will always prioritise the welfare of your dog and that we will not inflict any excessive stress or discomfort to your dog whilst in our care.

Pretty Little Pooch will always act in the best interests of your dog and we reserve the right to charge for additional time or interrupt/abandon the groom of any dog for the safety of the groomer and the dog, as we believe that no dog should be subjected to undue stress or discomfort during a groom.